Know Your Members' Trust
نویسندگان
چکیده
This paper outlines the findings of a survey on trust, captured through attitude, experience, behaviour and expectation, of members in a Government run online support network. Overall, the results show that participants have high expectations for the behaviour of others in the community, expecting them to be trustworthy, helpful and supportive. There is a gap, however, between the respondents‟ own attitude and behaviour with respect to trust and what they expect of others in the community. The results of this survey will serve as a baseline against which to compare results obtained at the end of our community trial. To the best of our knowledge, this is the first time such a trust survey has been conducted in an online community to establish the initial baseline members‟ trust. We also present the initial results obtained at the end of the trial.
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